In using our online services you agree to be bound by the terms and conditions herein, which are governed by the law of England and Wales.
1.1 What these terms cover. These are the terms and conditions upon which we supply our products to you associated with seeking a title register, title plan, a lease, conveyancing deeds, a sasine register, environmental reports and other similar services displayed on our website from time to time. For further information regarding our services, please refer to our website https://www.landregistryservices.com (and the Terms of Use which apply to its usage, accessible via https://www.landregistryservices.com/terms-and-conditions, and in particular the Contact Us pages on our website which have the following sub-menus, which can be accessed via https://www.landregistryservices.com/contact-us/ :
Contact Us
Help and Support
Frequently Asked Questions, and
Information Hub
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss the same.
1.3 Agreement. Upon submitting your order to us, you will be required to click on the button marked “I agree” to signify your consent to these terms. Refusing to do so will prevent you from receiving any services.
2.1 Who we are:
We are AdRoutes Ltd (trading as Land Registry Services) a company registered in England and Wales. Our registered office is at 1 Abbots Quay, Monks Ferry, Birkenhead, Merseyside CH41 2LH.
2.2 Who we are not.
We are not the UK Government, or any person or department of the Government including the Department for Work and Pensions (DWP), HMRC, HM Land Registry, Scotland’s Land Information Service (ScotLIS), NI Direct or the Job Centre Plus, nor do we have any affiliation with the aforementioned. For the UK Government and its application services, please access https://www.gov.uk/, please be aware that you can apply for Land Registry documents independently by visiting the following official websites:
HM Land Registry website - https://www.gov.uk/government/organisations
Land Register of Scotland website - https://www.ros.gov.uk/our-registers/land-register-of-scotland
NI Direct https://www.nidirect.gov.uk - https://www.nidirect.gov.uk/articles/searching-land-registry
2.3 How to contact us.
You can contact our customer service team by selecting https://www.landregistryservices.com/customer-services/
2.4 How we contact you.
If we have to contact you, we will do so by telephone or the email you provided to us in when making your order.
2.5 Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your order.
Our acceptance of your order will take place when you have signified your consent to our “terms of service” by selecting the “I agree” button on our website, made payment, and have received a confirmation email from us. At this stage a contract will arise between yourself and ourselves.
3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this and will not charge you for our services.
Possible reasons for not accepting your order:
3.2.1 you are under the age of 18;
3.2.2 unexpected limits on our resources which we could not reasonably plan for;
3.2.3 because a credit reference we have obtained for you does not meet our minimum requirements;
3.2.4 because you do not meet the eligibility requirements (e.g. because you are under the age of 18) or because the information that you provided in the Application Form is entirely inaccurate or incorrect);
3.2.5 because we reasonably deem that you are committing a criminal or fraudulent act, causing nuisance, annoyance or an inconvenience to any third party;
3.2.6 because we have identified an error in the price or description of the services; or
3.2.7 because we are unable to meet a delivery deadline you have specified.
3.3 our transaction reference
We will assign a transaction ID reference to your order and notify you of it by email when we accept your order. This reference number should be quoted to us if you require assistance from us, and helps us to speedily identify your order..
3.4 We only sell to the UK. Whilst we accept orders from outside of the UK, our products are solely related to the UK and you must be in the UK to receive our services.
3.5 Acting on behalf of a third party. If you are making an application to receive documents or information from us for and on behalf of a third party, we require confirmation of that individual’s consent and that the said individual is not in breach of any of the requirements of these terms.
4. If you wish to make a change to anything you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you can cancel the order and end the contract (see clause 8 - Your rights to end the contract).
5.1 Minor changes to the services.
We may change our products:
5.1.1 to reflect changes in relevant laws and regulatory requirements; and
5.1.2 to implement minor technical adjustments and improvements, and where these changes will not adversely affect you.
5.2 More significant changes to the products and these terms. In addition, if we have to make more significant changes, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.
6.1 When we will provide the services.
6.1.1 You can order from our website at any time, day or night, any day of the year. Orders made after 4pm on weekdays will not be processed until the following day, and orders made at weekends will not be processed until the following Monday.
6.1.2 Your order will be checked by us prior to it being submitted to the Land Registry. Thereafter, we shall obtain the documents from the Land Registry, if necessary carrying out secondary searches, at our expense, to assist in identifying the property. The documents will be forwarded to you by email, normally, when time permits, within an hour of your order.
6.1.3 Although you can always order from us online, some of the documents obtained from the Land Registry are sent to us as paper documents in the post. Where this occurs you will be asked for your address and the documents will be forwarded to you by post, upon receipt. This will occur for the following types of documents:
Prior Copies of the Title Register and/or Title Plan
Large Conveyancing Deeds
Large Leases
6.2 We are not responsible for:
6.2.1 For delays outside our control. If our supply of the services is delayed by an event outside our control (including the actions or omissions of you or a third party) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event;
6.2.2 Where you do not allow us access to provide services (where applicable).
If you do not allow us to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange performance of the services we may end the contract and clause 8.2 will apply.
6.3 What happens if you do not provide information required information to us?
We may need clarification information from you so that we can supply the services to you. If you do not provide this information within a reasonable time of us asking for it, or if you provide us with incomplete or incorrect information, we may either end the contract (and clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by your not providing to us the information requested within a reasonable time of asking for it.
6.4 Reasons why we may suspend the supply of services to you:
6.4.1 to deal with technical problems or make minor technical changes;
6.4.2 to update the services to reflect changes in relevant laws and regulatory requirements;
6.4.3 to make changes to the services as requested by you or notified by us to you (see clause 5).
6.5 Your rights if we suspend the supply of the services.
We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. You may contact us to end the contract for the services if we suspend it, or tell you we are proposing to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.
6.6 We may also suspend the supply of services if you do not pay us when you are supposed to (see clause 10.4) and you continue to withhold payment after being contacted by us. We will contact you to tell you we are suspending the supply of services. We will not suspend the services where you dispute an unpaid invoice (see clause 10.6). As well as suspending the services we may charge you interest on your overdue payments (see clause 10.5).
6.7 Completion.
Our services to you will be completed:
6.7.1 when the relevant land registry document has been reviewed, processed, retrieved and sent to you in a confirmation email.
7.8. if we need to contact you to correct any information on your Application Form as set out above or to send you a form to sign and you do not respond within 1 calendar month you shall not be entitled to a refund;
7.1 your contract with us.
As a consumer you lose the right to cancel a service for a contact that has been performed in full within the cancellation period. Further details of this clause are contained in our Refunds Policy, which you can read at https://www.landregistryservices.com/terms-and-conditions/refunds/.
7.1.1 For ending the contract because of dissatisfaction with ourselves please see our Refunds Policy, which you car read at https://www.landregistryservices.com/terms-and-conditions/refunds/.
8.1 We may terminate the contract if you break it. We may also terminate the contract at any time by writing to you if:
8.1.1 you do not make payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due or
8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our products.
8.2 You may be required to compensate us if you break the contract.
8.3 We may withdraw the products.
We may write to you to let you know that we will cease to provide the products to you. We will let you know as soon as reasonably practicable in advance of the supply of the products and will refund any sums you have paid in advance for that which will not be provided.
9.1 Where to find the price for the product.
The price of the products (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the prices advised to you are correct. However please see clause 10.3 for what happens if we discover an error in the advertised fee.
9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
9.3 What happens if the fee advertised by us is incorrect?
It is always possible that, despite our best efforts, some of our products may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a miscalculation, we may end the contract and reimburse you any sums you have paid.
9.4 When you must pay and how you must pay.
We accept payment via any of the methods displayed on the website at the time of your order. Unless otherwise agreed between the parties you must pay for the services in full upon placing your order.
9.5 We may charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the County Court Rate of 10% a year. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
9.6 What to do if you think an invoice is incorrect.
If you think an invoice is incorrect, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved you may be charged interest on correctly invoiced sums from the original due date.
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our products.
10.3 We are not liable for business losses. We only supply our products for domestic and private use. We will therefore have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunities.
We will only use your personal information as set out in our Privacy and Cookies Policy, which you can read at https://www.landregistryservices.com/privacy-policy/
12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
12.2 No other person has any rights under this contract. This contract is between yourself and ourselves. No other person shall have any rights to enforce any of its terms. Neither of us will need to obtain the agreement of any other person in order to end the contract or make any changes to these terms.
12.3 If a court finds part of this contract illegal, the remainder will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not contact you, but we continue to provide the products, we may still require you to make the payment at a later date.
12.5 The law that applies to this contract and where you may bring legal proceedings.
These terms are governed by English law and (subject to your rights as a consumer to bring proceedings elsewhere) you should commence legal proceedings in respect of the products in the English courts.
13.1 Complaints regarding refunds.
13.1.1 You must submit your complaint regarding a refund where the case will be investigated by a finance administrator. A response will then be issued within 3 working days.
13.1.2 If the response is not satisfactory you may appeal to a senior member of staff. A response will be issued to you within 10 working days of receipt of your detailed reasoning, as per 14.1.3 below.
13.1.3 You will be required to supply full factual details of your reasons for the dispute. The reasons given by you may be used in a court of law as evidence in any litigation that occurs resulting therefrom.
13.1.4 The result of the appeal will be final. Your bank will not be able to assist you with a chargeback request until you have completed our complaints procedure. If you then successfully apply to your bank for a chargeback, litigation may be commenced against you for repayment plus interest, and the written statement supplied to us by you, together with copies of all emails between us and of the documents supplied, will be used as evidence.
13.3 All complaints must be by email to the following address:
complaints@land-search-online.co.uk.
13.4 All correspondence regarding complaints will be handled in writing for record purposes.
13.5 We follow the Information Commissioners Office (ICO) guidelines in regards to personal data. Please refer to the ICO guidelines for any queries.
18. Please use our contact form for general enquiries.
Our Privacy Policy can be viewed by clicking the following link: Privacy Policy
